Saturday, June 3, 2017

MPOS Error: Creating device token failed

A little nugget of information:
In  Microsoft Dynamics AX 2012 R3 MPOS, if you receive an 'Creating device token failed' error when attempting to activate the POS or while doing transactions, you'll be halted from proceeding with what you are doing. The error will also say "- The value of Content-Type on server response is not supported."

A common culprit to this is that there is another terminal being used with that exact same Device profile.

The MPOS application can only be installed and activated on a per user basis, not for all users logging into a machine. So Sally can't log into the PC with her credentials and then the MPOS with her information while Tommy doing the same thing only under his PC AD credentials.

As a best practice, the users should all log into a generic account for that store/terminal where the MPOS is activated and then log into the MPOS under their own IDs.

UPDATE: You can have users log into their own respective accounts and have different MPOS Terminal instances. But they are not the same terminal.

Check the different users and see who is logged into what from a PC (Not POS) perspective as well as anyone in the backoffice or other stores.

Here is a scenario in which this could occur:
Someone may have accidently registered terminal 2 at store 52 as Terminal 2 at store 25, which would cause the store25 terminal 2 to get this error. Also, the person activating the device in the self-service model could've installed/activated the device under THEIR AD account, not the proper stores AD account.

Hopefully this helps!

14 comments:

  1. Thank you, I solved some problem with the software that I had thanks to your website. There are sometimes situations that some buttons are unable to click and I don't know why or similar small beginner problems. Good to have such valuable knowledge here. Cheers!

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  2. I really enjoyed reading your article. I found this as an informative and interesting post, so i think it is very useful and knowledgeable. I would like to thank you for the effort you have made in writing this article.anegis

    ReplyDelete
    Replies
    1. I wouldn't necessarily say its an entertaining read... Anegis (ax-dynamics.com) really has the bots going on these blogs these days...

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  3. Very informative article which is about the Dynamics AX and i must bookmark it, keep posting interesting articles.

    Xamarin Developer

    ReplyDelete
  4. Thanks for some good retail epos write post ups. like to see more from you.

    ReplyDelete
    Replies
    1. This is about MPOS, not EPOS. like to see more from you too.

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    1. All your friends will be rivited by your recommendation to read a blog post about failure to create a device token. a real page turner.

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  6. I think we are running into a similar issue. We deployed MPOS for store 30 under User1 credentials. If User1 tries to install MPOS as at store 31 under User1 credintials. WIll this throw an error (User cannot logon into terminal while logged into another terminal. Can a user only activate one MPOS device?

    ReplyDelete
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