Sunday, April 13, 2014

AX 2012 R3 order hold error: 'The hold note type must be specified on order parameters'

In AX 2012 R3, when attempting to enter notes in the 'Hold notes' field in the Order hold screen, you may receive the error 'The hold note type must be specified on order parameters' (Figure 1 below).

This is because the 'Hold notes' functionality for order holds leverages the document handling framework and each record created here must have a document type. This is the same issue with defaulting like in my previous post: http://daxdude.blogspot.com/2014/03/ax-2012-r3-manual-fraud-hold-errors.html

The location for fixing this issue is in a different location though. Navigate to Accounts Receivable module -> Setup -> 'Accounts receivable parameters'. Under the 'General' section's 'Setup' group (Figure 2 below), there will be a field called 'Note type' which must be filled in. This is the default document type for the order hold notes. Filling this in with a type should resolve the issue.

Figure 1 - The error when attempting to save text in the 'Hold notes' field in the order hold form

Figure 2 - Accounts receivable parameters 'Note Type' field

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