Saturday, December 24, 2011

Error in Management Reporter: "The request for data from Microsoft Dynamics AX failed. Provider query name: LedgerMRBalanceRequestQueryBuilder"

Issue:
When generating a YTD Balance sheet in Management Reporter (MR) for AX 2012, we were seeing an error being thrown and the report did not run.

The error: “The request for data from Microsoft Dynamics AX failed. Provider query name: LedgerMRBalanceRequestQueryBuilder.”

We checked the appropriate permissions to all folders that MR must access but we were still getting the issue.

The error was isolated to that one specific report as we could run other reports without issue.
Cause:
The report had a significant amount of data in it and it was causing the query to fail.

Workaround:
Breaking down the report into smaller sections allow the users to run the report without hitting this issue.

Resolution:
This was an MS product issue.  Thankfully, the helpful staff in Fargo was able to resolve it and push out the resolution out in the new AX2012 MR provider Service pack.  Download it from customersource/partnersource to resolve this issue.  The name of the update is
'Microsoft Dynamics AX 2012 Provider for Service Pack 2'
Name of the file you will be downloading: AX2012Provider.zip

Hope this helps!!

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