Monday, May 12, 2025

Dynamics 365 Commerce - Org Hierarchy showing store numbers, not store names

When configuring the Dynamics 365 Commerce organizational hierarchies, there may be a scenario where you notice that the store names are not showing up the hierarchy, and instead the store numbers are. What gives and where does this value get pulled from?

This is an easy fix. The orgnizational hierarchy nodes pull the names from the 'Search name' field on the operating unit, not from the store or the warehouse. So you can navigate to Operating administration > Organization > Operating Units, select your store, validate the search name is not the name of the store, but the store number. Then you can click edit and change the search name to the name of the store you want to see. Or you can do sometihng like 'Store name - Store number' if you'd like. Whatever is better for you. 

Just a data issue. 

Problem solved!!


Figure 1 - The organization hierarchy showing store names as well as store numbers. We want to see the store names, not the numbers. Something is wrong...



Figure 2 - the search name field on the store's operating unit being set to the store number, not the store name. This is an easy fix to make!



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